Return and refund policy

Refunds

We have a 24-hour delivery guarantee policy, which means if you do not receive your items within 24 hours, you are eligible to request a refund within the next 3 days. 

To be eligible for a return, you must have attempted that you opened a claim ticket in our discord server and sent the requested order details after you complete your purchase. A link to Show how to claim your order will also be emailed to you in case you are unable to the system after immediately after the purchase. 

To start the refund process, contact us at support@massloot.store. You must request a refund within 3 days of not receiving the item and must have attempted that you opened a claim ticket in our discord server and sent the requested order details. If your return is accepted, we'll notify you via email and automatically process your refund. Refunds may take 3-5 business days due to your payment processor.

Exceptions / non-returnable items
Items that have already been claimed are not eligible for refund or exchanges, as the delivery system is completely automated.

 

You can always contact us for any reason at support@massloot.store